--- title: "Schiphol case study: AI adoption and governance" description: "Playbook: How to deploy AI to transform airport operations" image: https://institute.cities-today.com/hubfs/Resource%20landing%20header%20Schiphol%20copia.jpg --- **Whitepaper:** **How to use data and KPIs to manage shared micromobility ** ![Shared Micromobility Alliance logo white](https://institute.cities-today.com/hs-fs/hubfs/Shared%20Micromobility%20Alliance%20logo%20white.png?width=2000&height=502&name=Shared%20Micromobility%20Alliance%20logo%20white.png "Shared Micromobility Alliance logo white") ![Resource landing header Schiphol copia](https://institute.cities-today.com/hs-fs/hubfs/Resource%20landing%20header%20Schiphol%20copia.jpg?width=2000&height=533&name=Resource%20landing%20header%20Schiphol%20copia.jpg "Resource landing header Schiphol copia")  Airports are under growing pressure to handle more passengers with constrained infrastructure and limited operational flexibility. At **Amsterdam Airport Schiphol**, technology and AI have become essential to managing these pressures and maintaining efficient operations.  Drawing on insights from Annemijn Schoenmaker and Lennert l’Amie of Royal Schiphol Group, this case study highlights practical AI applications such as computer vision for aircraft turnaround monitoring, predictive tools for security waiting times, and intelligent systems supporting gate planning, workforce safety, and asset management.  This case study is an extract taken from the Airports AI Alliance Playbook: *How to Deploy Artificial Intelligence to Transform Airport Operations* and also includes the Playbook’s executive summary, providing a first look at its core insights and guidance. The full Playbook is available for [Airports AI Alliance members](https://www.airportsalliance.ai/our-members/) only. Download now! The Playbook draws on insights from senior airport leaders at Atlanta, Barbados, Cincinnati, Edmonton, Fraport, Incheon, MAG, Miami, Schiphol, Toronto Pearson, Vienna, Zurich, and others; contributions from technology and strategy experts at AWS, BCG, Bentley Systems, NVIDIA, Wipro, Xovis and Zensors; and real-world case studies demonstrating what successful AI adoption looks like in complex, safety-critical environments. In the full, 85-page Playbook, you’ll learn: - How to assess AI readiness across leadership, culture, data quality, and infrastructure - How leading airports prioritise use cases using transparent, outcome-driven frameworks - How to design governance models covering ethics, cybersecurity, compliance, and risk - How to modernise data and computing systems using hybrid cloud and federated stewardship - How to move from pilots to scalable AI through disciplined proof-of-concept cycles - How to future-proof AI strategy through enterprise platforms, workforce development, and continuous improvement [Become a member](https://www.airportsalliance.ai/become-a-member) of the Airports AI Alliance now to receive access to the complete Playbook. Contributors ![Cincinnati Northern Kentucky International Airport](https://institute.cities-today.com/hubfs/Cincinnati%20Northern%20Kentucky%20International%20Airport.png "Cincinnati Northern Kentucky International Airport") ![Fraport AG](https://institute.cities-today.com/hubfs/Fraport%20AG.png "Fraport AG") ![Greater Toronto Airports Authority](https://institute.cities-today.com/hs-fs/hubfs/Greater%20Toronto%20Airports%20Authority.png?width=200&height=207&name=Greater%20Toronto%20Airports%20Authority.png "Greater Toronto Airports Authority") ![Manchester Airports Group](https://institute.cities-today.com/hs-fs/hubfs/Manchester%20Airports%20Group.png?width=200&height=126&name=Manchester%20Airports%20Group.png "Manchester Airports Group") ![Miami International Airport](https://institute.cities-today.com/hubfs/Miami%20International%20Airport.png "Miami International Airport") ![Minneapolis Saint Paul International Airport](https://institute.cities-today.com/hubfs/Minneapolis%20Saint%20Paul%20International%20Airport.png "Minneapolis Saint Paul International Airport") ![DFW Airport](https://institute.cities-today.com/hs-fs/hubfs/DFW%20Airport.png?width=2000&height=365&name=DFW%20Airport.png "DFW Airport") ![Edmonton International Airport](https://institute.cities-today.com/hubfs/Edmonton%20International%20Airport.png "Edmonton International Airport") ![Hartsfield–Jackson Atlanta International Airport](https://institute.cities-today.com/hs-fs/hubfs/Hartsfield%E2%80%93Jackson%20Atlanta%20International%20Airport.png?width=2000&height=335&name=Hartsfield%E2%80%93Jackson%20Atlanta%20International%20Airport.png "Hartsfield–Jackson Atlanta International Airport") ![Grantley Adams International Airport](https://institute.cities-today.com/hubfs/Grantley%20Adams%20International%20Airport.png "Grantley Adams International Airport") ![Incheon Airport](https://institute.cities-today.com/hubfs/Incheon_Airport_Logo.png "Incheon Airport") ![Schiphol Group](https://institute.cities-today.com/hubfs/Schiphol%20Group.jpg "Schiphol Group") ![Vienna Airport](https://institute.cities-today.com/hs-fs/hubfs/Vienna%20Airport.png?width=423&height=119&name=Vienna%20Airport.png "Vienna Airport") ![Bentley](https://institute.cities-today.com/hubfs/Bentley.png "Bentley") ![AWS](https://institute.cities-today.com/hs-fs/hubfs/AWS.png?width=1280&height=765&name=AWS.png "AWS") ![BCG](https://institute.cities-today.com/hubfs/BCG.jpg "BCG") ![NVIDIA](https://institute.cities-today.com/hubfs/nvidia.png "NVIDIA") ![Xovis](https://institute.cities-today.com/hubfs/large-XOVIS_Logo_100pt_Pos_Claim_RGB_v01.png "Xovis") ![Wipro](https://institute.cities-today.com/hubfs/wipro.png "Wipro") ![Zensors](https://institute.cities-today.com/hs-fs/hubfs/large-Zensors%20logo.jpg?width=177&height=36&name=large-Zensors%20logo.jpg "Zensors") ![blank](https://institute.cities-today.com/hubfs/blank.png "blank") ![blank](https://institute.cities-today.com/hubfs/blank.png "blank") [![AI Alliance_Airports_White_FIN](https://institute.cities-today.com/hs-fs/hubfs/AI%20Alliance_Airports_White_FIN.png?width=200&height=66&name=AI%20Alliance_Airports_White_FIN.png "AI Alliance_Airports_White_FIN")](https://airportsalliance.ai)